Ice Cream Headache
Just thought I’d tell you a personal story of Apple, specifically the iTunes store, going above and beyond (even if the customer service rep didn’t read my complaint very closely).
I recently preordered the new Smashing Pumpkins and Interpol albums from iTunes to take advantage of a preorder opportunity for tickets to their respective fall tours.
Unfortunately their partner on the promotion was Ticketmaster. So despite Salt Lake City being listed as a participating city, it turns out Ticketmaster doesn’t actually sell tickets for the venue (http://www.mckayeventscenter.com/) where both concerts are taking place.
Needless to say, I was a little unhappy as the main reason I bought from iTunes was the ticket preorder.
Here’s what I wrote:
“I was just writing to complain about the presale program for the newest Smashing Pumpkins album (Zeitgeist) and the newest Interpol album (Our Love To Admire).
I bought the albums through iTunes because of the advertised opportunity to buy advance tickets to concerts for both artists. (It seemed like a great way to buy the albums and get early tickets to both Salt Lake City shows.)
Despite the fact that Salt Lake City was listed as a participating city for as long as the ads appeared on iTunes, though, Ticketmaster never presold tickets. And now tickets for both shows are on sale (neither through Ticketmaster).
As I said before, I bought the albums from iTunes primarily because of this deal. I was wary of the deal because I’ve had bad experiences with Ticketmaster before, so I’m not surprised that they would claim to be selling tickets to a venue with which they don’t have a contract. But I thought that the Apple name made the deal trustworthy. I guess I was wrong.”
And here is Apple’s response:
“I understand you pre-ordered "The Smashing Pumpkins" and "Interpol" for the soul purpose of receiving the promotional codes for the pre-sale tickets, only to find out that neither of these bands, will be performing in your area. I know how upsetting it can be, to expect something, and then be let down. I apologize for any inconvenience this issue has caused.
I have viewed the Ticketmaster website, and they are infact, selling tickets to both of these shows, unfortunately, there is nothing scheduled for the state of Utah. Seeing as the pre-sale of the tickets is the only reason you ordered these items, I would like to offer you a refund for both of these purchases.
Please be advised that all iTunes Store sales are final, so this is a one time exception. This refund should be posted to your credit card, within 3-5 business days, from today.
Once again, I apologize for any inconvenience this issue has caused.
Thank you for choosing the iTunes Store and have a great day!
Sincerely,
Sandra
iTunes Store Customer Support
http://www.apple.com/support/itunes/ww”
I think that Apple took the initiative and has really tried to make me happy. And I wanted to make sure other people heard about.
I recently preordered the new Smashing Pumpkins and Interpol albums from iTunes to take advantage of a preorder opportunity for tickets to their respective fall tours.
Unfortunately their partner on the promotion was Ticketmaster. So despite Salt Lake City being listed as a participating city, it turns out Ticketmaster doesn’t actually sell tickets for the venue (http://www.mckayeventscenter.com/) where both concerts are taking place.
Needless to say, I was a little unhappy as the main reason I bought from iTunes was the ticket preorder.
Here’s what I wrote:
“I was just writing to complain about the presale program for the newest Smashing Pumpkins album (Zeitgeist) and the newest Interpol album (Our Love To Admire).
I bought the albums through iTunes because of the advertised opportunity to buy advance tickets to concerts for both artists. (It seemed like a great way to buy the albums and get early tickets to both Salt Lake City shows.)
Despite the fact that Salt Lake City was listed as a participating city for as long as the ads appeared on iTunes, though, Ticketmaster never presold tickets. And now tickets for both shows are on sale (neither through Ticketmaster).
As I said before, I bought the albums from iTunes primarily because of this deal. I was wary of the deal because I’ve had bad experiences with Ticketmaster before, so I’m not surprised that they would claim to be selling tickets to a venue with which they don’t have a contract. But I thought that the Apple name made the deal trustworthy. I guess I was wrong.”
And here is Apple’s response:
“I understand you pre-ordered "The Smashing Pumpkins" and "Interpol" for the soul purpose of receiving the promotional codes for the pre-sale tickets, only to find out that neither of these bands, will be performing in your area. I know how upsetting it can be, to expect something, and then be let down. I apologize for any inconvenience this issue has caused.
I have viewed the Ticketmaster website, and they are infact, selling tickets to both of these shows, unfortunately, there is nothing scheduled for the state of Utah. Seeing as the pre-sale of the tickets is the only reason you ordered these items, I would like to offer you a refund for both of these purchases.
Please be advised that all iTunes Store sales are final, so this is a one time exception. This refund should be posted to your credit card, within 3-5 business days, from today.
Once again, I apologize for any inconvenience this issue has caused.
Thank you for choosing the iTunes Store and have a great day!
Sincerely,
Sandra
iTunes Store Customer Support
http://www.apple.com/support/itunes/ww”
I think that Apple took the initiative and has really tried to make me happy. And I wanted to make sure other people heard about.
posted by M S Martinez at 7/20/2007 07:27:00 AM
5 Comments:
McKay Events Center. ROFL.
two things -
1. soul purpose? yeah!
2. the mckay events center is actually a pretty good place to see a show, better than the alternatives for that size (e center, energy pollutions, etc.)
and, on a somewhat unrelated and disappointing note.
the hives are touring again, and coming to slc.
as the opening act for maroon 5.
at energy solutions arena.
god.
dammit.
I noticed that too... wtf?
The Hives were selling out decently-sized venues. Why would they ever open for Maroon 5? Maybe a troubling sign for their new album?
the only thing i can think of is that they'll be exposing themselves to an entirely new audience.
(which, as we all know can be quite thrilling)
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